EirDot SoftWare Solutions | Managed Services

Managed Services

Whether you're planning to integrate one or more servers into an existing network, or you're simply looking to share files and peripherals within a small workgroup, matching the server's capabilities to the task at hand is important. The ability to upgrade as you add clients to your network is as important as getting the proper hardware initially. With extensive technical expertise in respective fields we can offer you quick and reliable implementation of client-server environments. E.S.S has an array of solutions that can align your business and IT strategy

Comprehensive Support Service for the client that does not have any in-house IT support funtion and would like to focus their energy on being more productive in their own industry. If this is you then the “Comprehensive Managed Service” is for you. We take full responsibility for our Clients overall IT requirements, managing IT services, advice them on long term IT strategies and delivering value to our Clients.

Services

What do you get from this service?

Quick time-to-fix: Get your problems sorted out as quick as possible.
Customer Satisfaction: We strive to create value for our customers and put customer satisfaction on the highest level.
Proactive management: We will manage your IT proactively preventing issues before they affect your business.
Competitively priced: We will discuss beforehand costs and the value you will receive from our service.
Flexible service offerings: We tailor every service to your business needs.
Transparency: With communication and extensive reporting through the whole process we demostrate in a transparent way where and how we deliver value to your business.
Server Implementation Services:

Microsoft Server Standard to Enterprise and Small Business Server
Operating System Installation and Configuration of RAID, Internet Connections, and Backup
Active Directory Implementation and Configuration of Server Roles
Exchange Implementation and Configuration
Sharepoint Implementation and Configuration
Configuration of client desktops to domain access
Migration of existing data and email to central server

Networking:

Network Assessment
Network Design
Network Install, Support, and Maintenance

LAN:

Provide all forms of secure network connectivity - internal, external, and wireless
24/7 support
Disaster recovery planning
Network security solutions to protect proprietary data
Hardware and software sales
Provide proactive on-going maintenance to ensure a higher level of efficiency
Install cable, wireless and fiber to support voice and data using our licensed telecommunications contractors
Support Layer 1, 2, and 3 switches

WAN:

Design and install multiple remote site networking
Create secure Virtual Private Networks (VPNs)
Provide the latest technologies for security and reliability
Network management services
Telecommuting solutions
Router programming, installation and support
Desktop Support
Desktop Support will be available 8.30 AM to 5:00 PM during E.S.S working days.
While resolution times depend on a number of factors including complexity, the availability of the client, access to external resources such as software fixes, and the existence of a solution, best efforts will be made to resolve problems or find workarounds, depending on urgency and the number of people affected.
Most PC related problems can be resolved remotely and if remote support is not effective, then a E.S.S engineer will be dispatched per your service agreement.

Security (Firewall Protection):

Threats to our clients' IT systems include software bugs and attacks both viruses and internal or external hackers. In addition, government regulations further complicate IT system requirements in the medical, legal and financial professions. To protect the client's IT investments and operations E.S.S can provide:

Internet Firewall protection.
Virus protection solutions
Secure Remote users access
Virtual Private Networking (VPN) connections
Intrusion detection
Disaster recovery planning for business continuity
Content filtering and internet access management tools
Policy and procedures for internal network usage
Telecom/Cabling

E.S.S can provide IT infrastructure and network cabling, providing infrastructure engineering and installation for voice, data, video and wireless solutions. E.S.S offers a one-stop shop for your design to build infrastructure needs and equipment rollout projects

Telecommunications Installation
Telecommunications is an integral part of E.S.S. We have resources that are trained, certified, licensed and experienced in the following areas:

Telephone wiring: Category 3, Category 5E
Set up voice mail and phone extension systems
Design and provide VOIP (voice over Internet protocol) phone systems

Network System Installation:
Provide installation of these types of network cabling:

Network wiring: Category 5E and Category 6 cabling
Fiber optics wiring: single-mode, multi-mode ST, SC, MT-RJ
Coaxial cable wiring: RG-6, RG-58
Test and certify new and existing cabling
Develop wiring and connection diagrams
Design and install wireless networks and overlays
We apply ANSI/EIA/TIA standards in all of our installations

E.S.S serves a diverse array of clients with services ranging from network integration, local and wide area network (LAN/WAN) design, and premises cable installation to host connectivity, application integration, and the proper use of today’s communications products. From project inception through completion, TNSC is a single source for total system and network design, engineering, installation, and support.

Banking/finance
High tech
Retail
Hospitality
Biotech

Entertainment/gaming
Manufacturing
Health care
Education
Publishing

E.S.S provides your business with the innovative competitive edge that you need. With data and voice solutions to IP, managed services, or equipment, our technologies can help transform any type of business. E.S.S delivers communications solutions that are dependable, secure and efficient to improve your bottom line.