EirDot SoftWare Solutions | IT Help Desk Service

The enterprise service desk is the nerve-center for business IT, which plays a critical role in ensuring reliability, availability and the continuity of IT services, rather than just logging and resolving end-user issues. It acts as a single point of communication and connect for all service requests and technology concerns within an enterprise.
Our development process is centered around the core ideals of rapid and agile development. This allows us to take our roadmap and create a flexible and client focused build strategy which ultimately means adapting and moving quickly as the needs and desires of the market evolve.
By putting time in up front to address problems and architect scalable solutions we waste no time and money going through endless frustrating rounds of iteration.
A Help Desk is a resource designed for IT users to contact when they are having problems with their IT services.
Help Desks institute a multi-tiered troubleshooting approach by having personnel with extensive technical knowledge available.
E.S.S service desk operations are delivered through a consistent set of tools and processes, providing efficient and cost effective IT services to customers.
E.S.S provides helpdesk, asset management and vendor management services along with a targeted approach towards integration and assimilation of business processes into the IT service management infrastructure.