Welcome To EirDot SoftWare Solutions
IT Help Desk Service »
- The enterprise service desk is the nerve-center for business IT, which plays a critical role in ensuring reliability, availability and the continuity of IT services, rather than just logging and resolving end-user issues. It acts as a single point of communication and connect for all service requests and technology concerns within an enterprise.
- Our development process is centered around the core ideals of rapid and agile development. This allows us to take our roadmap and create a flexible and client focused build strategy which ultimately means adapting and moving quickly as the needs and desires of the market evolve.
- By putting time in up front to address problems and architect scalable solutions we waste no time and money going through endless frustrating rounds of iteration.
- A Help Desk is a resource designed for IT users to contact when they are having problems with their IT services.
- Help Desks institute a multi-tiered troubleshooting approach by having personnel with extensive technical knowledge available.
- E.S.S service desk operations are delivered through a consistent set of tools and processes, providing efficient and cost effective IT services to customers.
- E.S.S provides helpdesk, asset management and vendor management services along with a targeted approach towards integration and assimilation of business processes into the IT service management infrastructure.